Privacy policy

1. Introduction

Klan Logistics Limited ("we," "our," "us") operates the KIMS mobile application ("App"), which is strictly for use by our designated driver team. This Privacy Policy explains how we collect, use, and protect your information when you use the App.

2. Information we collect

We collect only the necessary information required for the App to function efficiently, including:

• Personal Information — your name, contact details, and employee ID.
• Location Data — real-time GPS location to facilitate deliveries and track fleet movement.
• Usage Data — logs related to deliveries, loading, and requisition activities.

3. How we use your information

We use the collected data to:

• Facilitate and manage delivery requisitions.
• Track and optimize transportation routes.
• Ensure compliance with company policies and improve operational efficiency.
• Maintain security and prevent unauthorized use of the App.

4. Data sharing and disclosure

We do not sell or share your information with third parties except in the following cases:

• Internal Use — data may be accessed by our logistics and IT teams for operational purposes.
• Legal Compliance — if required by law or to protect our rights and property.
• Service Providers — third-party service providers assisting in hosting and technical support may have access under strict confidentiality agreements.

5. Data security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

6. Data retention

Your information is retained only as long as necessary to fulfill the purposes outlined in this policy. When no longer required, we securely delete or anonymize your data.

7. Your rights

As a user, you have the right to:

• Request access to your data.
• Request correction or deletion of incorrect or outdated information.
• Withdraw consent for location tracking, though this may affect app functionality.

8. Changes to this policy

We may update this policy from time to time. Any changes will be communicated via the App or other official channels.

9. Website analytics and cookies

On our public website, and only after you allow analytics, we use Google Analytics and Microsoft Clarity to understand aggregate visits, traffic sources, page usage, quote-form progress, and website errors. These services may use cookies or similar identifiers. Advertising storage and personalization are disabled.

We do not send names, email addresses, telephone numbers, cargo descriptions, precise pickup or delivery locations, quote references, order numbers, or tracking numbers to analytics. Sensitive quote, support, careers, and tracking content is masked from session recordings.

You can decline analytics and continue using the website. You can also change or withdraw your choice at any time through the Privacy settings link in the website footer.

10. Contact us

If you have any questions about this Privacy Policy, you can contact Klan Logistics Limited through the details below.

Klan Logistics

Email: info@klanlogistics.com

Phone: +256 200 600 111

Address: Plot 14, Bandali Rise, Bugolobi, Kampala Uganda